Policies 2017-04-11T13:00:28+00:00

Raffir ApS only sell products B2B, and therefore our clients have to be registered with a VAT no. If you are a private customer looking for our products please see the list of our retail distributors to find a distributor near you.

There is a 50% prepayment for all orders, and the transaction needs to be verified before production start. The minimum wholesale order quantity for is €3000.

The delivery time differs and will be given separately for each order.

Since all orders are custom processed they cannot be cancelled after production start and the goods cannot be returned unless they fail to comply with the order specification.

Standard processed material is delivered without polished finish. Raffir Wood is cut by band saw after processing, Raffir Fossils are diamond cut and resin coated. Further finishing is possible, but it is not included in the price quotes if it is not mentioned.

Usually all pores and open gaps are filled with the thermoset resin after the treatment. However, we cannot guarantee that this is always the case due to the unique structures of each piece of treated material. Minor open gaps can sometimes occur on the material surface after processing. If these gaps occur we recommend manual filling with thin cyanoacrylic adhesive followed by a spray of aerosol based accelerator for instant curing.

We expect our costumers to take standard safety precautions while processing the materials, including proper local exhaust ventilation and respirator to avoid inhaling dust particles. Water grinding is recommended for Raffir Fossils. We take no responsibility for health problems caused by dust particles from the material.